Shipping Policy
Last revised: August 14, 2026
US shipping is free on every order. We prepare the parcel, hand it to the carrier, and send tracking.
05 — Follow the parcel
A tracking link follows dispatch. Double-check the delivery address before ordering. Tell customer care quickly about stalled scans, a missing delivery, damage, or an incorrect shipment.
04 — 1–2 business days to prepare
We normally process and pack an order in 1–2 business days. Weekends and public holidays can move the schedule forward.
03 — Need to change the order
Send changes or cancellation requests before the order ships. After handoff, we cannot promise rerouting and the return process governs eligible remedies.
02 — 4–6 business days in transit
Once shipped, expect an estimated 4–6 business days with the carrier. Add that to preparation time. Weather, demand, carrier events, or address problems can cause delay.
01 — Where we ship
Delivery coverage is the US. The standard option costs $0 on all orders, so no purchase minimum is needed.
Customer-care coordinates
- Store operator: Lava Lamp
- Website: lavalepn.shop
- Email: Support@Lavalepn.shop
- Phone: 7346781309
- Business and return address: 738 Kihapai St, Kailua, Hawaii, 96734, United States
- Hours: Monday–Friday, 9:00 AM–5:00 PM, America/Chicago